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Frequently Asked Questions
How does Identity Check work?
Every time when someone tries to access an account from an IP address that is different from the previous login attempt, or from a different browser, the system blocks the access and sends out a message with a special PIN code to the user`s e-mail specified during his/her registration. User is asked to enter that code to confirm his/her identity to login to the account. This option is enabled by default.
What should I do if the withdrawal did not reach my account within 5 working days?
Sometimes a transfer takes longer than 5 days. Please contact the Certified Exchange Service provider your have chosen to process your order and notify of the delay There might be a mistake in your withdrawal application like an incorrect account number and/or name of a payee. This is why the bank cannot credit the money to your account.
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Do you need any help working with Perfect Money?
In this section you can get detailed information about the Perfect Money system. We will provide a complete and specific description of each system function and compliment it with video instructions. If after reading this document, you still have any problems or questions about the system, please contact our Customer support service »