How is my application processed and how long does it take?

The system receives your application and redirects it for further processing to the selected Certified Exchange Service provider within 24 hours. Once your request is received and processed, all the payment details will be sent to you, if there are no concerns with your transaction. When the primary Certified Exchange Service provider fails to process your application for any reason, it is automatically forwarded to the secondary Certified Exchange Service provider selected by you. If it is able to process the application, you will receive the bank details to use for the money transfer. If it is not able to process the application, you will receive a rejection letter. The standard application processing time is 24 hours for each of the Certified Exchange Service providers.

How can I send money to a mobile phone?

In order to send money to someone`s mobile phone, you need to specify the amount, the account you want to send money from and the mobile phone number of the receiver. An e-Voucher code will be sent to his/her mobile phone. The receiver has to activate this code for the money to show up in his/her account.

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