What should I do if my verification was rejected?

Probably some of the information you provided was incomplete or incorrect. You will receive a notification via internal ticket system with the reasons why your document was rejected. Please correct the problem and attempt verification again. If you are sure there is an error, please contact our Customer Support.

How do I withdraw money to my bank account?

This option is available to the verified users only.

If you want to make a withdrawal by bank wire, please visit "Withdrawal" section, select ‘Withdrawal Through Bank Wire’ option, and complete all the required fields. Your bank details can be obtained from your bank. Use the “Preview” button to check if all the information is correct. Here you can also choose your primary Certified Exchange Service provider and the secondary Certified Exchange Service provider that will process your application. Certified Exchange Service provider is an exchanger that will process your bank wire. If you have any questions please do not hesitate to contact the Certified Exchange Service provider that you have chosen/intend to choose to process your bank transfer.

You should review your entries once more and click "Confirm withdrawal”. The system will save your application.

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